Important Note: The Server Address is case sensitive and has to match up precisely with the server URL ( ). Edit the Server Address and change it to. Edit the Server Type and change it to HTTP using the left and right arrows on the phone. Scroll down to Server Menu and press Select. You will be prompted with Enter Password. Press the Setup key when it is displayed on the screen. You’ll see a 10-second countdown timer displayed on the phone after a reboot. Once you verify your phone is showing 4.x.x firmware, reboot the phone (or unplug it and plug it back in). 
Then, make sure your Poly is showing firmware in the 4.x.x range.
To start, please be sure you have added the device’s MAC address to the account and associated it with a user. Having a capital letter or a missing character can cause the phone to not connect properly. Also, be sure the Server Address was entered exactly as directed above. If the phone displays the error “Could not contact boot server”, it is important to check that the correct MAC Address is assigned to the employee by logging in to the Nextiva Voice Portal here. 
Note: The phone will attempt to boot up and configure the settings of the employee assigned to the phone. If you did not purchase your phone(s) from Nextiva, please follow these setup steps. If you purchased your new phone(s) directly from Nextiva, you are all set! You should now be able to make a test call.
īe sure to complete these steps before provisioning your phone(s). When setting up a new device on your Nextiva account, the first two steps are to create a User and add a device.
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